Return policy

You have the option to cancel and return your orders within 14 days of receipt. Simply fill out the return form and enclose it with your shipment.

You can download the relevant form here.


If you have any questions regarding your return, you can contact us at the following email address:

Please note that maderno does not cover return shipping costs and does not offer exchanges, voucher codes or alternative options. Refunds will always be made via the original payment method.

Please send the items to the following address:


Mayrhofen 6290

Sportplatzstrasse 339

If you need to return an item due to a defect, we will refund the return shipping costs on a case-by-case basis.

Please keep the proof of delivery safe!

Heavily worn or washed items are not eligible for refund or exchange.

The invoice amount will always be refunded to the same payment method that was used for the order.

Processing your return may take up to 7 business days.